Note: This customer service feedback survey is not for use in requesting contact from department representatives.
How did you reach the department?
Online Customer Service Center
Electronic business tax filing (e-TIDES): 717-783-6277
Personal income tax: 717-787-8201
Business tax: 717-787-1064
Property Tax/Rent Rebate: 888-222-9190
Personal Income and Inheritance Tax Delinquency: 717-783-3000
Business Tax Delinquency: 717-783-8434
Other (specify in the space below)
If you selected "Other" above, please specify how you contacted the department.
Please enter the name and agent number of the customer service representative who assisted you, if possible:
What did your inquiry regard?
Personal income tax
Property Tax/Rent Rebate program
On a scale of 1-5 (1 being extremely dissatisfied and 5 being extremely satisfied), please rate your experience:
Friendliness of Agent
Professionalism of Agent
Ability of Agent to Resolve Issue
If you were dissatisfied overall, please choose the top reason for your dissatisfaction:
Busy Signal/long wait time
Agent was unprofessional
Disagreement with outcome of call
If you were satisfied overall, please choose the top reason for your satisfaction:
Short wait time
Quick issue resolution
Any other input or suggestions for improvement to our customer service or our website:
Please tell us more about you below.
Name (first and last)
Last four digits of your SSN or EIN
Daytime Phone Number (###)###-####